Returns policy
1. Your 60-day window
Changed your mind? Send anything back within 60 days for a full refund, provided it is unused and in its original packaging. This is more generous than the statutory minimum, not a replacement for it.
2. How to start a return
Get in touch to start a return and we will confirm the steps and the return address. A change of mind never costs you postage.
3. Refund timing
Refunds are issued to your original payment method once the parcel reaches us.
4. Faulty or damaged items
A fault is covered by the 2-year warranty for the full period, not just the 60-day window. Contact support and we will arrange a repair, replacement or refund at no cost to you.
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